For customer service teamsEvery procedure,
Every procedure,
instantly at hand.
Managers upload company policies once. Representatives ask in plain language and get accurate, customized answers — grounded in your own documents.
Live answer
Rep asks:
"Customer wants a refund after 45 days — what's our policy?"
InfoMatch:
Per §4.2 Refund Policy, refunds are accepted within 30 days. For 31–60 days, offer store credit at 80% of value. Confirm the order date before proceeding.
Managers curate the truth
Upload PDFs, paste procedures, or write rules directly. Everything becomes the single source of truth for your team.
Reps ask, InfoMatch answers
Threaded conversations let reps explore scenarios. Answers cite the relevant policies and adapt to the question.