Every procedure, instantly at hand.
Managers upload company policies once. Representatives ask in plain language and get accurate, customized answers — grounded in your own documents.
Your own procedures, retrieved and cited — never invented.
InfoMatch indexes the documents you upload, then answers in plain language with citations back to the exact section. No web search, no guessing, no policies your team didn't approve.
companies onboarded
Grounded in your docs
Every answer cites the exact policy section it came from.
Managers curate the truth
Upload PDFs, paste procedures, or write rules directly. Everything becomes the single source of truth for your team.
Reps ask, InfoMatch answers
Threaded conversations let reps explore scenarios. Answers cite the relevant policies and adapt to the question.
Ready in minutes, not weeks.
Drop in your procedures and start answering today.
A complete support copilot for your team
From knowledge ingestion to omnichannel replies — InfoMatch is built end-to-end so your agents stop searching and start solving.
Drop-in knowledge base
Upload PDFs, DOCX, TXT or paste raw procedures. We chunk, embed, and index everything automatically.
Semantic search with citations
Vector search surfaces the exact paragraph that answers the question — every reply links back to the source.
AI grounded in your docs
Answers come from your knowledge base, not the open internet. No hallucinated policies.
WhatsApp two-way messaging
Customers message your WhatsApp number via Twilio. Agents reply from the same thread inside InfoMatch.
SMS support, built-in
Inbound and outbound SMS through Twilio with a guided onboarding wizard — pick a number and go live in minutes.
Email inbox integration
Receive customer emails on your branded domain and reply from the unified thread view.
Team roles & permissions
Owners, Managers, and Agents — invite teammates with a join code and control what each role can see and do.
Enterprise-grade security
Row-level security isolates every company's data. Encryption at rest, signed webhooks, and audit-ready policies.
9 languages out of the box
English, Spanish, French, German, Italian, Hebrew, Arabic, Chinese and Japanese — with full RTL support.
Threaded conversations
Every customer gets a persistent thread. Context follows the conversation across channels and agents.
Folders & organization
Group documents by department, product line, or region. Keep your knowledge tidy as you grow.
Flexible subscriptions
Transparent plans with self-service billing. Upgrade, downgrade, or pause from the owner dashboard.
One inbox for WhatsApp, SMS and Email
Your customers reach out where they already are. Your agents reply from a single, AI-assisted thread — without juggling tabs, copying answers, or losing context.
- Guided Twilio onboarding — buy a number and configure webhooks in 4 clicks
- Inbound messages auto-map to the right customer thread
- Send AI-suggested replies or write your own — all from the same view
- Custom email sending domain support (DKIM/SPF ready)
Twilio-powered
Two-way messaging on your business number.
Inbound & outbound
Guided number search and webhook setup.
Custom sending domain
DKIM/SPF-ready replies from your brand.
Suggested replies grounded in your uploaded knowledge base — never the open web.
From upload to answer in 3 steps
No integrations, no training data, no consultants required.
Upload your knowledge
Drag in PDFs, paste SOPs, or import existing docs. We do the indexing.
Connect a channel
Plug in WhatsApp, SMS, or email — or just use the in-app chat.
Reps get instant answers
Agents ask in plain language; InfoMatch replies with cited, accurate guidance.
Stop searching. Start solving.
Join teams using InfoMatch to answer customers faster, with confidence, in any language.